The position of the medical sector as a growth market is opening new avenues for workers outside the traditional realm of healthcare, such as management engineers, IT professionals, and process improvement specialists. A g...

Unique in its approach, this book focuses on the voice of the market (VOM) instead of the much more limiting voice of the customer (VOC). While the VOC typically refers to what the organization’s customers say, feel, or ne...

While there are a growing number of books based on the Toyota Production System, or lean, focused on healthcare, there are very few that detail the tools that make lean more than just a way of thinking and put the methodol...

Proposing that corporations, like human bodies, have vital systems that must be cared for, this book outlines how to monitor these vital organs in a corporation. It provides a roadmap for leaders to plot a course from wher...

Sharing crucial tips for developing, measuring, and using Critical Success Factors (CSFs), this book simplifies the identification, measurement, and use of CSFs to successfully implement strategies, manage projects, and im...

Lean production has been proven unbeatable in organizing production operations, yet the majority of attempts to implement lean end in disappointing results. The c...

This is the true story of how, armed with only Lean improvement methodologies, a specially trained Toyota Lean expert purchased a business he knew nothing about, applied Lean techniques, and succeeded in doubling sales and...

We are in an era of high volatility and uncertain outcomes, driven by accelerating technologies, shortened product cycles, fast-changing information, an increasingly mobile workforce, more demanding customers, complex fina...

While worker safety is often touted as a company’s first priority, more often than not, safety activity is driven by compliance to legislation rather than any safety improvement initiative. Lean takes a proactive approach ...